AI integrations and automation

AI integrations and automation.

Connect website chat, forms, email, CRM, scheduling and document search. Scope includes permissions, testing, running costs, human review and support. Training and managed deployment are both available.

In practice

What we can work on

  • Faster first response to calls, forms, email, or chat
  • Less copying between CRM, scheduling, inboxes, and spreadsheets
  • Consistent intake, classification, summaries, and follow-up drafts
  • Cited company-document search for staff
  • Clear logs, permissions, and escalation paths
  • Usage, error, latency, and cost reporting

How it works

What the work includes

Website chatbots

Set up a conversational interface around approved business information. Decide which questions it can answer, what inquiry details it should collect and when to pass the conversation to a person.

  • Answers checked against approved company information
  • Customer inquiries routed to the right inbox or system
  • Clear handoff when a question needs a person

Lead response and booking

Capture website, phone, text, and email inquiries, ask approved qualifying questions, route urgent requests, and create the right CRM or scheduling action.

  • Missed-call text back and after-hours intake
  • Lead qualification with a human takeover path
  • Appointment confirmation and follow-up

Administrative workflows

Extract structured information from documents and messages, prepare records, generate drafts, and reduce repeated data entry without hiding uncertainty.

  • Intake and document extraction
  • Proposal, estimate, and response drafts
  • Email triage and task creation

Knowledge and reporting

Make approved company information easier to find and turn scattered operational data into useful, repeatable reports.

  • Document assistants with citations
  • Meeting summaries and action tracking
  • Dashboards and scheduled management reports

Controls and operations

Add authentication, scoped permissions, validation, logging, rate limits, cost limits, test cases, and manual review where the consequence of an error is high.

  • Approved actions and least-privilege access
  • Error queues and human escalation
  • Monitoring and model-change testing

Before we begin

Working with your team

  • The same request arrives many times through phone, email, forms, or documents
  • Staff move information between two or more systems
  • The business can define a correct result and an escalation path
  • The owner can provide sandbox access, examples, and a test user

Things to account for

Limits and dependencies

  • A fully autonomous system with broad access and no accountable owner
  • A workflow that changes every time and has no stable definition of success
  • A public chatbot expected to answer unrestricted questions from private data
  • Automated high-impact decisions without review, records, or an appeal path